WynSure Insurance Solutions
  • USA
  • Canada
  • France

Click to download brochure

Building integrated business solutions
Wynsure : References

References

ING.png

ING Group Benefit Plan, Minneapolis, Minnesota

A new group benefit plan solution

Activity: Life Insurance Policies for Groups and Individuals
Location: Minneapolis, Minnesota, USA
Volume: 4,000 group customers / average of 1,000 members each / 4 coverages by member
Organization: 4,000 ING employees / 200 employees for the Employee Benefit Division / 1,000 external brokers / 30 regional offices

Project Overview: MAX


 

Objectives:

The purpose of the project was to replace the core legacy group benefit administration systems in an aggressive timeframe in order to:

  • Generate savings in operation thanks to more automation and in maintenance because of the reuse of a component framework
  • Add new features required by today's business needs
  • Get a more flexible system that can easily answer customer specific needs

Benefits to ING US:

The MAX application is a unique comprehensive group benefit administration system, giving ING complete business flexibility. The broad functional scope encompasses Product Setup, New Case Setup (Group Benefit Plans), Policy Management, and Billing/Payments.

Some examples:

  • MAX will allow the rollout of new products to customers in record times
  • MAX handles ING Employee Benefit specifics (such as a complex billing system–self administered / list billed / individually billed)
  • MAX's architecture, built around reusable group benefit plan and individual policy components, is open to the administration of other products / services, allowing ING to cross sell among its divisions, and reuse the application internally

MAX brings a lot of new services to the end-user

  • Real time access to the data
  • Nice look and feel
  • New business features:
    • Definition of advanced rules at the product and group level
    • Definition of many organizations to structure a group
    • Billing, Payment reconciliation and Commission carries a much thinner level of detail
  • Integration and consistency: All lines of business supported in one system from the product definition to the billing and commissioning
  • Ability to easily deploy MAX features in different modes (HTML, Citrix)

Why Wynsure was chosen:

Beyond the ability to develop a large application in an aggressive timeframe, Wynsure's powerful features were leveraged:

  • Rich User interface – complex rules setup online
  • Historization of all changes to policies to achieve retro-billing reusing Wynsure's built-in versioning
  • Integration with existing systems through interfaces
  • Proof of concept with CGI that demonstrates the capacity to develop and customize quickly, to allow business innovation

Wynsure implementation:

  • The project, developed by a team of 20 developers and 10 business analysts, was delivered on scope and on time
  • In production since January 2002

Business Functions Implemented:

Product definition, Compliance, Organization, Group and Individual Policy, Billing (List, Self Administered, Individual), Collection, Reporting, Commission, Customer Care

  • Set up ReliaStar Organization and Security
  • Define Product and Coverage
  • Enter draft of Group Contract in regional Office
  • Administer Group Contract
  • Enroll/maintain Individuals
  • Administer Billing
  • Receive Payment
  • Manage and Disburse Commissions and Bonus
  • Service Customers
  • Distribute reports

Technical Summary


 

Deployment Environment:

  • eWam and Wyde Framework
  • C++ produced deployed to a Windows 2000 environment, Oracle DB
  • 200 Rich client or Citrix users
  • 50 to 100 intranet users (Citrix or WydeWeb with C++ GUI DLL): ReliaStar sales people
  • Some Internet users (eWed): group customers